Shipping & Delivery Policy
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://lorerugs.com/pages/terms-conditions
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
What are my shipping and delivery options?
We offer free standard shipping on all domestic orders to Ireland, UK and mainland Europe. Please see approximate delivery timelines below.
Once your order is packaged, we will send you an email with your tracking information.
Do you deliver internationally?
Yes, we ship worldwide.
Free standard shipping is available to Ireland, UK and mainland Europe. Shipping rates for all other countries are calculated at checkout.
Are there other shipping restrictions?
The following areas are excluded from this service: Andorra, Faroe Islands, Greenland, Aland, Corsica, Guadeloupe, Martinique, La Reunion, Franz, French Guyana, St. Pierre & Miquelon Mayotte, New Caledonia, French Polynesia, Wallis & Futuna, Madeira, Azores, San Marino, Sardinia, Livignio, Melilla & Ceuta, Balearic, Canary Islands, the Channel Islands.
For information about the customs process:
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Email: shop@lorerugs.com
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
What happens if my order is delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
Questions about returns?
If you have questions about returns, please review our Return Policy here.
If you have any further questions or comments, you may contact us by:
Email: shop@lorerugs.com