Please specify your order number below *

Name *

Email Address *

Do you need a collection scheduled? *

If so, please specify a day that suits you for the collection (please allow at least two working days from today. Collections cannot be scheduled for a Saturday, Sunday or Bank Holiday).*

Which item(s) are you returning? *

If your rug is not returned as declared below, a refund will not be applied to your account. If your item is faulty, the below does not apply. *

Please tick to confirm all of the following.

The rug I’m returning is clean and unused.

I have wrapped and completely sealed the rug.

None of the edges or sides of plastic are exposed or easily torn in transit.

I, or a representative, will be available on the date specified to facilitate the collection of the rug.

I understand that I will have to cover the cost of the return of the rug (this is between €20 - €50 (Ireland and EU) or £20 - £50 (UK) depending on the size and weight of the rug)

My item is Faulty and the above does not apply

Please select the reason you’re choosing to return your rug. If your item is faulty, please send images to help as assist you at shop@lorerugs.com *

Didn't suit the space
The item is faulty
Size didn't fit
Looked different than expected
Other

If you are arranging your own return, please specify the shipper and the expected delivery date.

If you wish to arrange a collection from a different address to the delivery address, please specify below. Please note you must also email shop@lorerugs.com.

Thank you for getting in touch.

We appreciate you contacting us. A member of our team will be in touch with you soon!

Thank you for getting in touch.

We appreciate you contacting us. A member of our team will be in touch with you soon!

Returns Form

Thank you for getting in touch.

Thank you for getting in touch.